You’ve just placed an order, what happens next?

All orders placed on our website are fulfilled by our warehouse. One of our awesome team members picks your order from the shelves, packs it up and has it shipped to you. You’re supporting a locally owned business in your community!

Tracking your order

Once your order has been dispatched you will receive an email with a link. Don’t worry, it’s a safe link! This link will contain information about your order and it’s journey to you.

If you have your tracking number handy, enter the number in the search bar on the Australia Post website.

Split deliveries

If you have ordered multiple items, thank you and thank you again! We will try our best to ship your entire order out from a single location. However, depending on stock in store at any given time, we may need to split your order into multiple deliveries. This means that one store will ship part of your order and another will send the rest. Don’t worry – you will only ever need to pay one delivery fee and you will receive tracking information of each part of your order. Please keep an eye out for additional emails with further tracking information.

Delivery timeframes

Our team will strive to get all orders received by 11am processed the same day. All orders received after this will be packed and dispatched the following business day. Parcels can take anywhere between 3-10 working days to be delivered with the exception of public holidays and any unforeseen delays. Please use the tracking link that we send to you for more information.

Delivery Rates

We have a delivery rate for all standard sized items.

We also offer shipping for bulky items. Delivery costs may vary for different size and weights of an item.

What determines a bulky item? This is an item that exceeds a certain size/weight, normally these are large items that are difficult to post.